Refund policy

Customers may request a return within 14 days of receiving their order, in accordance with UK consumer law. To be eligible for a return, the item must be unused, in its original condition, in its original packaging, and accompanied by proof of purchase. Some items may not be eligible for return for hygiene or safety reasons. Before sending any return, customers must contact our support team to receive authorisation and instructions. Once the returned item has been received and inspected, we will notify you of the approval status. Approved refunds are processed to the original payment method within 5–10 business days. For change-of-mind returns, the cost of return shipping is the customer's responsibility. If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue — we will resolve it at no additional cost. If your refund is taking longer than expected, please first check with your bank or card provider, and then contact us if the issue persists.